Help Centre
Help Center
FAQs
Online Orders
If you have any queries regarding an order you placed online.
It Generally Takes 7 To 10 Business Days For Your Order To Get Delivered,
However Due To The Current Spread Of Covid-19, And As Per Government
Guidelines, There Will Be Certain Delays In Order Fulfilment In Containment
Zones.
We Will Be Taking Utmost Safety Measures For Our Associates And
Customers, In Line With The World Health Organization’s Guidance To Deliver
The Product.
You Can Track Your Order Through Your Airway Bill (AWB) Number (The One
In Your Order Confirmation Email And SMS) And Check Your Order Status.
You May Track Your Order Through The ‘My Orders’ Section Under Your
Account. You May Also Track The Order Through Our Logistics Partner's
Website Using The Airway Bill (AWB) Number Provided To You Once The
Product Has Been Shipped.
No, Please Note That You Will Not Be Able To Change The Address If Our
Logistics Partners Can Deliver To The Revised Address.
You’ll Get An Email And SMS Once We Confirm Your Order. The Email Will
Give You Details About Your Order, Including The Order ID, And Information
On The Product(S) Ordered.
If You Feel That Your Package Has Been Opened Or Tampered With, Please
Don’t Accept Delivery. Please Write To Us At Flipmart2019@gamail.com Or
Call Us At +91-7388286754
When The Order Status Reads ‘Out For Delivery’, It Means That Our Logistics
Partner Is Trying To Get It Delivered To You On The Same Day. You May
Receive A Call For The Same.
All Orders Are Shipped Through Our Logistics Partners, Who Will Deliver Your
Order To Your Doorstep.
We Will Attempt The Delivery Twice. If Your Order Remains Undelivered, A Return To The Origin Will Be Automatically Initiated.
Do I Get The Option To Check The Content Of My Package Before Accepting
The Delivery?
Unfortunately, We Don’t Offer The Option Of Open Deliveries. Please Write To
Us At Flipmart2019@gmail.com Or Call Us On +91-7388286754 In Case You
Have Any Concerns After Accepting The Package.
What Are The Payment Modes Available At Flipmart24.com? We Accept All Major Modes Of Payments Including Wallets, Net Banking,
Credit And Debit Cards.
How Does The Cash On Delivery (COD) Payment Option Work? While Making Your Purchase, Select The ‘Cash On Delivery’ Payment Option. You Can Then Pay By Cash When Our Logistics Partner Delivers The Order To You.
On Rare Occasions, There Is A System Delay In Sending A Confirmation Mail
Or SMS. If You Do Not Receive A Confirmation From Us Within 30 Minutes Of
Placing The Order, Please Write To Us At Flipmart2019@gmail.com Or Call Us
On +91-7388286754
This Means That Flipmart24.com Has Not Received A Payment Confirmation
From Your Bank. In Such Cases, We Try To Reconfirm The Payment With Your
Bank. If Your Amount Has Already Been Deducted, Your Order Will Be
Confirmed Shortly. In Case We Are Not Able To Confirm Your Payment, The
Amount Will Be Credited Back To Your Account Or Card Automatically.
As The Inventory Is Refreshed At Intervals, We Would Suggest That You Add
The Product You Want To Purchase To Your Wish-List And Check On It From
Time To Time.
How Do I Place An Order?
To Place An Order, Please Follow These Steps:
- Login To Your Account First. If You’re Not An Existing Customer, Then Register Yourself On The Flipmart24.com Website.
- Select The Product You Want To Buy And Check Its Availability
- Add The Product(S) To Your Cart And Then Click On The 'Buy Now' Button.
- If It’s The First Time You Are Shopping With Us, Add A Delivery Address. If You've Shopped With Us Before, Select A Saved Address.
- Use A Preferred Payment Mode And Confirm The Order.
FAQs
Online Orders
If you have any queries regarding an order you placed online.
Not At All. You Can Choose To Have Separate Shipping And Billing Addresses.
Our Team Will Deliver The Order To Your Shipping Address.
When You Enter Your PIN Code While Placing Your Order, We Will Instantly
Be Able To Tell You The Estimated Delivery Date.
Yes ..You Can Place Your Orders From Anywhere In The World.
Yes. However, You Will Be Required To Place Two Separate Orders.
Unfortunately, You Can’t Choose A Specific Date And Time For Delivery. This
Might Be Possible Soon. However, For Now, You Will Be Intimated On The
Delivery Day, So You Can Plan Accordingly.
We'll Send You A Notification If You Aren’t Around For The Delivery, So That
You Can Get In Touch With Us Right Away.
Our Logistics Partners Usually Take 12 To 24 Hours To Activate The Tracking
Code Once The Order Has Been Shipped. Please Check Again After Some Time.
You Can Cancel Your Order Before It Has Been Shipped By Us. We’ll Refund The Full Amount You’ve Paid, And The Amount Will Be Credited In Your Account In The Next 8 To 10 Working Days. Once It’s Cancelled,We’ll Send
You An Acknowledgement Of The Cancellation. Remember, You Won’t Be Able To Cancel An Order After It Has Been Dispatched By Us. Cancellation/Refund
Is Only Allowed On The Orders Made Directly Through Website Using Buy
Now Option.
Yes. We’ll Refund The Entire Amount For A Cancelled Order.
We Work Quickly To Make Sure Your Refund Gets To You On Time. On The Off
Chance That It Gets Delayed, Please Write To Us At Flipmart2019@gmail.com
Or Call Us On +91-7388286754
Returns Are Not Possible Beyond 3 Days From The Date Of Delivery. Returns
Are Also Not Possible For Smartwatches Or Accessories. Return/Refund Is
Only Allowed On The Orders Made Directly Through Website Using Buy Now
Option.